Delete your Co-Help account
Co-Help by Techtonic Innovations LLC. You can delete your account and its data yourself, at any time, from the Co-Help phone app.
How to delete your account
- Open the Co-Help app from the App Store or Google Play, or go to co-help.com/app in your phone’s browser.
- Tap Delete my account: it is on the sign-in screen, and on the “Start a session” screen once you are signed in. You don’t need an active plan.
- Enter your Co-Help email and password, then tap Delete my account permanently.
Deletion happens right away and can’t be undone. You are signed out on every device, including the desktop app.
Have a subscription? Deleting your account does not cancel a Stripe subscription by itself. Cancel it first from the link in your Stripe receipt email, or ask us, so you are not billed again.
Can’t sign in? Email Help@TechtonicInnovations.com from the address on your account with the subject line “Delete my account”. We delete it within 30 days of verifying the request.
What is deleted
- Your account: email, name and password hash, and any complimentary access on it.
- Your session usage records (session start and end times).
- Your access: every license token on the account is revoked at once, so AI access stops on every device.
Co-Help keeps no recordings or transcripts of your conversations on our servers, so there are none to delete. Documents and conversations in the phone app stay in the app’s memory only and are gone when a session ends.
What we keep, and why
- Payment records (purchase records with the email you paid with, and our records at Stripe): kept as long as tax and accounting law requires.
- Revoked license token records: kept to prevent misuse and to reconcile billing. They no longer grant access.
- Free-trial records: a one-way hash of your email and device, with the trial time, so the free trial can’t be repeated. They do not contain your email address.
- Service logs: deleted automatically after 30 days.
Details are in our Privacy Policy.